SSocietyTOYO CONSTRUCTION I INTEGRATED REPORT 2024The Basic Policy on Sustainability of the Company specifies that we will aim to earn customer satisfaction and trust by building a top-quality social foundation. The social foundation we have built as contractors is required to secure high quality for people’s comfortable and convenient living and to protect life and property from natural disasters. The Company has established a quality control system to provide high-quality construction works that meet customer needs through operations.Dealing with feedback and responses from customersAs indicators of objective evaluation from our customers, we place importance on the construction performance rating for public works and the number of received letters of appreciation and certificates of commendation. In fiscal 2023, the construction performance rating and the number of received letters of appreciation and certificates of commendation were generally on par with those of the previous fiscal year. The number of certificates of commendation, which is deemed a plus score for overall judgment, has been increasing, and our efforts to ensure quality in public works have been well received. On the other hand, in case of complaints from customers, we respond sincerely and share information Companywide to prevent a recurrence. In fiscal 2023, two complaints that were our fault arose. Those were cases that could have been prevented at the time of construction. We are using them as examples of failures at drawing review meetings, etc., to educate our staff.Following the Quality Policy, the Company has established and operates the Quality Management System in compliance with the international standard ISO 9001:2015. We have obtained ISO certification from a third-party certification body, Management System Assessment Center Co., Ltd., and as a result of a review in fiscal 2024, our management system was deemed effective and we received an evaluation result that indicates continuation of certification on October 29, 2024.Quality PolicyWe will strive to improve customer satisfaction and social trust by operating our Quality Management System by responding flexibly to the ever-changing environment so that we meet the needs of society and customers in an accurate and speedy manner.• We will improve our quality control system and provide construction products and services of optimum quality.customer and social needs.personal strength, and continuously provide reliable quality.• We will conduct appropriate and secure production management by clarifying roles and responsibilities.• We will actively work on technology development to meet • We will develop human resources with individuality and In line with the social mission of the construction industry, the Group focuses on ensuring quality and eliminating occupational accidents. In addition, we recognize that resolving labor shortages at construction sites is an urgent issue. We are working to develop human resources, improve the workplace environment, ensure respect for human rights, and promote diversity.Provision of high-quality construction works that meet customer needsBasic conceptStructure for ensuring quality58
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