020037110000000000TOYO CONSTRUCTION I INTEGRATED REPORT 2024 (FY)Main responsibility category for complaints (number) CauseOur mistakeSubcontractor’s mistake in constructionAging degradation, material problemDesign problemInsufficient maintenance and managementOthersTotal20234580.8Total55 (58)20 (18)75 (76)Confirmation of customer requirements and construction capabilitiesPlanningSalesDecision on business activitiesHandover of customer requirements to designDesign review(Design review board)• Confirmation that customer requirements are metDesign• Prevention of defects through design reviewPre-bidding/contract verification• Changes to requirements• Legal or regulatory omissions• Differences between contract EstimateContractand estimateConstruction preparation meeting• Conveyance of information received by time of orderConstruction policy meeting• Study of basic policy and construction Construction preparationplan for site operation• Identification of key construction points and problemsMeasures by Head Office and branch offices:• Technical instruction and support• Safety, environmental, and quality patrols• Construction stage inspectionConstructionManagement system• Internal auditFinal construction inspectionDeliveryConstruction completion report meeting• Clarification of feedback for other works and subsequent projects, sharing of informationFollow-through service*The number shown in parentheses is the number for fiscal 2022.System for sharing, accumulating, and developing informationPortal site tools[Building construction sales support tools]• Sales office work procedures• Sales support software• Retained technology and construction achievements[Civil engineering sales support tools]• Private-sector initiative flow• Civil engineering technology PR videos[Building construction]• DR/BIM coordination meeting dashboard• Design and construction BIM sharing site• DR/design verification records, etc.[Civil engineering]• Program Library• CIM/CAD information site, etc.Contract-related formats[Building construction support site]• Quality management• Cost management• Process management• Safety and environmental management• Maintenance and management/LCC• Construction management[Civil engineering workplace staff site]• Construction management handbook• Technical information• Case study collections for advanced technologies, ingenuity, and ICT• Construction track record and observed wave measurement database• Civil engineering information site/list of work vessels and document search[Civil engineering and building construction (in common)]• ICT tools/business chat, work progress, quality control, remote on-site inspection, bar arrangement inspection, measurement, photo management, construction information database, etc.• Nonconformity response report database• Oil spill accident databaseConstruction technology research workshopToken’s technology report202202023220213580.520223281.0Certificates of commendationLetters of appreciation31 (25)38 (37)17 (21)7 (12)11 (14)9 (4)49 (51)26 (25)20212Construction project flowConfirmation of customer needsFormulation and deliberation of plans/proposalsBasic planBasic designExecution designSurvey and estimateOrder receipt and contractConstruction handoverConstruction policyConstruction planDay-to-day construction managementMaterial testingAcceptance inspectionRoutine inspectionConstruction waste managementControl of impacts on surrounding environmentSafety managementCompletion inspectionDelivery to customersRegular inspection/complaint handling(FY)System for ensuring qualityConstruction performance rating for the works ordered by Ports and Harbors Bureau of MLIT (average) Number of worksAverage rating (point)FY2023 breakdown of letters of appreciation and certificates of commendation (number)CategoryPoint scoring object for overall judgmentCommendation by the government, institution, or academic societyOther than QMS (safety, environment, social contribution)TotalQMS-related59
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